{"id":137907,"date":"2023-11-14T12:48:04","date_gmt":"2023-11-14T17:48:04","guid":{"rendered":"https:/news/wp-json/wp/v2/posts/137907///news/wp-json/wp/v2/posts/137907//www.ucf.edu/news/wp-json/wp/v2/posts/137907//news/news/wp-json/wp/v2/posts/137907//?p=137907"},"modified":"2025-03-13T13:11:56","modified_gmt":"2025-03-13T17:11:56","slug":"successful-ucf-global-pilot-program-to-upskill-hospitality-workers-with-english-language-instruction-is-expanding","status":"publish","type":"post","link":"https:/news/wp-json/wp/v2/posts/137907///news/wp-json/wp/v2/posts/137907//www.ucf.edu/news/wp-json/wp/v2/posts/137907//news/news/wp-json/wp/v2/posts/137907//successful-ucf-global-pilot-program-to-upskill-hospitality-workers-with-english-language-instruction-is-expanding/news/wp-json/wp/v2/posts/137907//","title":{"rendered":"Successful 166su Global Pilot Program to Upskill Hospitality Workers with English-language Instruction is Expanding"},"content":{"rendered":"<p>A first of its kind pilot program that saw Orange County Government partnering with 166su Global, Rosen Hotels &amp; Resorts and Aeras Foundation to <a href=/news/wp-json/wp/v2/posts/137907/"https:/news/wp-json/wp/v2/posts/137907///news/wp-json/wp/v2/posts/137907//www.ucf.edu/news/wp-json/wp/v2/posts/137907//news/news/wp-json/wp/v2/posts/137907//ucf-teams-up-with-orange-county-rosen-to-provide-esol-classes-for-i-drive-employees/news/wp-json/wp/v2/posts/137907///news/wp-json/wp/v2/posts/137907/">provide English language instruction on the job to adult hospitality workers</news/wp-json/wp/v2/posts/137907//a> is becoming a fully funded program within the I-Drive Community Redevelopment Area (CRA). Due to the positive outcomes, including increased learning gains, high satisfaction scores from employees and employers and measurably increased guest satisfaction, Orange County Government announced it will expand the ESOL for Working Adults program in January.</news/wp-json/wp/v2/posts/137907//p>/news/wp-json/wp/v2/posts/137907/n<p>/news/wp-json/wp/v2/posts/137907/u201c166su is excited to be the instruction partner for this expanded effort to unleash the potential of those in our community by making high-quality language learning affordable and accessible,/news/wp-json/wp/v2/posts/137907/u201d says 166su President Alexander N. Cartwright. /news/wp-json/wp/v2/posts/137907/u201cWe believe that education has the power to transform lives, and collaborations such as this have meaningful impact on our workforce, industries and region./news/wp-json/wp/v2/posts/137907/u201d</news/wp-json/wp/v2/posts/137907//p>/news/wp-json/wp/v2/posts/137907/n<p>166su Global functions as the primary international hub for students, faculty and staff on campus.</news/wp-json/wp/v2/posts/137907//p>/news/wp-json/wp/v2/posts/137907/n<p>/news/wp-json/wp/v2/posts/137907/u201cThe 166su, in partnership with Orange County Government, aims to offer educational opportunities for a critical segment of the Central Florida population, targeting the I-Drive Community Redevelopment Area in Orange County, Florida,/news/wp-json/wp/v2/posts/137907/u201d says Jennifer Haddad, program director of engagement at 166su Global. /news/wp-json/wp/v2/posts/137907/u201c166su Global is offering high-quality English Language Learning courses for the growing &#8230; workforce populace in the region, leading to higher earning potential for workers and value-added for employers./news/wp-json/wp/v2/posts/137907/u201d</news/wp-json/wp/v2/posts/137907//p>/news/wp-json/wp/v2/posts/137907/n<p>Through strong partnerships, UCF Global extends its reach to transform the lives of the global community through its multiple support services, she adds.</news/wp-json/wp/v2/posts/137907//p>/news/wp-json/wp/v2/posts/137907/n<blockquote><p>Since the program&#8217;s launch, there has been statistically significant gains across all areas of instruction, with speaking showing the most improvement.</news/wp-json/wp/v2/posts/137907//p></news/wp-json/wp/v2/posts/137907//blockquote>/news/wp-json/wp/v2/posts/137907/n<p>/news/wp-json/wp/v2/posts/137907/u201cWith public resources, the county is uniquely positioned to foster partnerships and prove the value of innovative approaches like this,/news/wp-json/wp/v2/posts/137907/u201d says Orange County Mayor Jerry Demings. /news/wp-json/wp/v2/posts/137907/u201cNot only does this program increase opportunity for growth among participants, but it also benefits employers at the center of our world-class <a href=/news/wp-json/wp/v2/posts/137907/"https:/news/wp-json/wp/v2/posts/137907///news/wp-json/wp/v2/posts/137907//www.ucf.edu/news/wp-json/wp/v2/posts/137907//hospitality-tourism/news/wp-json/wp/v2/posts/137907///news/wp-json/wp/v2/posts/137907/">tourism</news/wp-json/wp/v2/posts/137907//a> industry. I look forward to future workforce recommendations to how our private and institutional partners can work alongside the county to propel our community forward./news/wp-json/wp/v2/posts/137907/u201d</news/wp-json/wp/v2/posts/137907//p>/news/wp-json/wp/v2/posts/137907/n<p>Within the I-Drive CRA, Paramount Hospitality Management, the Orange County Convention Center and Hilton Orlando will now be joining the inaugural employer partner Rosen Hotels &amp; Resorts to provide space, time, support and pay for their employees participating in the language learning coursework.</news/wp-json/wp/v2/posts/137907//p>/news/wp-json/wp/v2/posts/137907/n<p>/news/wp-json/wp/v2/posts/137907/u201cServing overseas as an Army officer, I quickly recognized the importance of understanding the language of the country where I was serving,/news/wp-json/wp/v2/posts/137907/u201d says Harris Rosen, president and COO of Rosen Hotels &amp; Resorts. /news/wp-json/wp/v2/posts/137907/u201cMaking these classes accessible to our associates to attend, while on the clock, is critical to this program/news/wp-json/wp/v2/posts/137907/u2019s success. I am so proud of our associates for their desire to better themselves and for the partnerships that made this program so successful./news/wp-json/wp/v2/posts/137907/u201d</news/wp-json/wp/v2/posts/137907//p>/news/wp-json/wp/v2/posts/137907/n<p>Amazon, the Greater Orlando Aviation Authority (GOAA) and Gaylord Palms are the employers who will offer upskilling for their employees on the job through 166su Global, building on the pilot program, which launched in September 2022.</news/wp-json/wp/v2/posts/137907//p>/news/wp-json/wp/v2/posts/137907/n<figure id=/news/wp-json/wp/v2/posts/137907/"attachment_137909/news/wp-json/wp/v2/posts/137907/" style=/news/wp-json/wp/v2/posts/137907/"max-width: 1430px;/news/wp-json/wp/v2/posts/137907/" class=/news/wp-json/wp/v2/posts/137907/"figure/news/wp-json/wp/v2/posts/137907/"><noscript><img decoding=/news/wp-json/wp/v2/posts/137907/"async/news/wp-json/wp/v2/posts/137907/" width=/news/wp-json/wp/v2/posts/137907/"1430/news/wp-json/wp/v2/posts/137907/" 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https:/news/wp-json/wp/v2/posts/137907///news/wp-json/wp/v2/posts/137907//www.ucf.edu/news/wp-json/wp/v2/posts/137907//wp-content/news/wp-json/wp/v2/posts/137907//blogs.dir/news/wp-json/wp/v2/posts/137907//20/news/wp-json/wp/v2/posts/137907//files/news/wp-json/wp/v2/posts/137907//2023/news/wp-json/wp/v2/posts/137907//11/news/wp-json/wp/v2/posts/137907//UCF-Global-ESOL-Program_Beginning-Langauge-Class-269x360.jpg 269w/news/wp-json/wp/v2/posts/137907/" data-src=/news/wp-json/wp/v2/posts/137907/"https:/news/wp-json/wp/v2/posts/137907///news/wp-json/wp/v2/posts/137907//www.ucf.edu/news/wp-json/wp/v2/posts/137907//wp-content/news/wp-json/wp/v2/posts/137907//blogs.dir/news/wp-json/wp/v2/posts/137907//20/news/wp-json/wp/v2/posts/137907//files/news/wp-json/wp/v2/posts/137907//2023/news/wp-json/wp/v2/posts/137907//11/news/wp-json/wp/v2/posts/137907//UCF-Global-ESOL-Program_Beginning-Langauge-Class.jpg/news/wp-json/wp/v2/posts/137907/"><figcaption class=/news/wp-json/wp/v2/posts/137907/"figure-caption/news/wp-json/wp/v2/posts/137907/">In the Beginning language class, participants learn the words of fruits and vegetables and shopping terms. Their assignment involved creating a shopping list for a party they would host. When instructors brought in the weekly Publix flyer, they also learned real-world phrases like /news/wp-json/wp/v2/posts/137907/u201cBOGO./news/wp-json/wp/v2/posts/137907/u201d (Photo courtesy of Rosen Hotels &amp; Resorts)</news/wp-json/wp/v2/posts/137907//figcaption></news/wp-json/wp/v2/posts/137907//figure>/news/wp-json/wp/v2/posts/137907/n<p>/news/wp-json/wp/v2/posts/137907/u201cLast year, we launched English-language classes to expand our offerings and support employees regardless of where they are on their academic or professional journey,/news/wp-json/wp/v2/posts/137907/u201d Tammy Thieman, global director of Amazon Career Choice explains. /news/wp-json/wp/v2/posts/137907/u201cWe/news/wp-json/wp/v2/posts/137907/u2019ve seen great participation in these offerings in Florida and we/news/wp-json/wp/v2/posts/137907/u2019re looking forward to continuing to partner with 166su and our other local partners to offer more options to associates /news/wp-json/wp/v2/posts/137907/u2014 including more in-person language classes /news/wp-json/wp/v2/posts/137907/u2014 in the Orlando area./news/wp-json/wp/v2/posts/137907/u201d</news/wp-json/wp/v2/posts/137907//p>/news/wp-json/wp/v2/posts/137907/n<p>For the January 2024 start date, instructional agreements are currently being finalized with 166su Global and Orange County Public Schools, while Orange County will continue to partner with the Aeras Foundation which provides digital devices that expand online learning opportunities.</news/wp-json/wp/v2/posts/137907//p>/news/wp-json/wp/v2/posts/137907/n<p>/news/wp-json/wp/v2/posts/137907/u201cWith 63.8% of our participants indicating &#8216;better work opportunities&#8217; as the main interest in the program, once desired language needs have been met there is a compelling case to be made for additional support for vocational purposes.&nbsp; In the interim, we have started to think through how to incorporate career and upskilling components to supplement the language instruction /news/wp-json/wp/v2/posts/137907/u2014 all to reach the goal of the program as defined at the onset of the proposed partnership between 166su Global and Orange County: offering high-quality English Language Learning courses for the growing &#8230; workforce populace in the region, with the intention of leading to higher earning potential for workers and value-added for employers,/news/wp-json/wp/v2/posts/137907/u201d says Haddad of 166su Global.</news/wp-json/wp/v2/posts/137907//p>/news/wp-json/wp/v2/posts/137907/n<h3>ESOL Pilot Key Findings:</news/wp-json/wp/v2/posts/137907//h3>/news/wp-json/wp/v2/posts/137907/n<p>This innovative program removes barriers for workers to learn English while promoting upskilling and upward mobility with onsite instruction. Research findings indicate that employees found work schedules (49%), lack of time (27%), cost (26%) and availability of classes (22%) were top obstacles in the past.</news/wp-json/wp/v2/posts/137907//p>/news/wp-json/wp/v2/posts/137907/n<p>Additional findings include:</news/wp-json/wp/v2/posts/137907//p>/news/wp-json/wp/v2/posts/137907/n<ul>/news/wp-json/wp/v2/posts/137907/n<li>Satisfaction:&nbsp;Overall perceptions of the program were overwhelmingly positive with a majority (89%) indicating a willingness to recommend. /news/wp-json/wp/v2/posts/137907/u201cMy employer supported me./news/wp-json/wp/v2/posts/137907/u201d&nbsp;ranked as the top benefit.</news/wp-json/wp/v2/posts/137907//li>/news/wp-json/wp/v2/posts/137907/n<li>Learning Gains: There were statistically significant gains across all areas of instruction, with speaking showing the most improvement.</news/wp-json/wp/v2/posts/137907//li>/news/wp-json/wp/v2/posts/137907/n<li>Scores for grammar, vocabulary, reading and speaking increased significantly from pre-test to post-test.</news/wp-json/wp/v2/posts/137907//li>/news/wp-json/wp/v2/posts/137907/n<li>From employers, feedback included increased associate confidence, increased morale and associate retention.&nbsp;Results showed increased guest satisfaction scores on greetings from staff and increased opportunity for growth within the organization.</news/wp-json/wp/v2/posts/137907//li>/news/wp-json/wp/v2/posts/137907/n</news/wp-json/wp/v2/posts/137907//ul>/news/wp-json/wp/v2/posts/137907/n<p>For more information and the full research findings, visit: ocfl.net/news/wp-json/wp/v2/posts/137907//ESOL.</news/wp-json/wp/v2/posts/137907//p>/news/wp-json/wp/v2/posts/137907/n","protected":false},"excerpt":{"rendered":"<p>The program/news/wp-json/wp/v2/posts/137907/u2019s findings show significant learning gains across all areas of instruction including grammar, vocabulary, reading and 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