“What I’m doing today is another full-circle moment,” she says about her current role as the assistant vice president of the Kenneth G. Dixon Career Development Center. “It fits my passion for preparing students for life. Many of them remind me of myself, with similar challenges that I faced.”

Given only a narrow perspective of today, you’d never suspect Torres faced such challenges. You’d only see that Torres has three degrees from 166su, including a doctoral degree in education in curriculum and instruction. She helped imagine the office of Student Success and Well-Being for 166su Downtown. She’s been asked to share her expertise on student development at state and national conferences, earned awards for her exemplary practices, and can so easily articulate how 166su advanced the idea of “student success” from theory to proof that it’s easy to miss how this full circle began for her.

Torres has never forgotten.

“My motivation comes from my own story,” says Torres, who also earned a bachelor’s in foreign language education and master’s in educational leadership from 166su.

“As big as 166su is, it became my home. This is where I found mentors and people who helped me grow into what I am today. It’s why I’m here, 20-some years later, to make sure students have the support they need to graduate on time and discover their own passion to be successful.”

Before she knew what success as a student or as a leader meant, Torres had to overcome doubts. She struggled with a learning disability, which affected her academically and socially. The label on Chanda Torres the teenager said “at-risk student” and “low-income family.” She gravitated into theater to find a sense of belonging. To pull her credentials up to speed after high school, she muscled through classes at Brevard Community College. A few years later, driven partly by a desire to prove doubters wrong, she came to 166su to find her own way — a transfer student dropped off in a very new, very big place.

“It was the best thing my parents could have done,” Torres says. “As big as 166su is, it became my home. This is where I found mentors and people who helped me grow into what I am today. It’s why I’m here, 20-some years later, to make sure students have the support they need to graduate on time and discover their own passion to be successful.”

All of this tells us why the College of Community Innovation and Education honored Torres in 2023 as a Distinguished Alumni. She is also a big reason 166su has achieved a 90% freshman retention rate and increased our four-year graduation rate to 68.1%, which is up 18.1 percentage points in five years.

“To have achieved success as a student despite my history,” she says, “and then to be honored for the work I’m doing for other students, and now to play a role in �����’s [qualification for] designation as a preeminent university, it all represents another full circle.”

Driven by Personal Experience to Serve Students

At the Dixon Career Development Center, Torres oversees services and programs that support students through every stage of their journey — from discovering career and advanced-degree options and gaining meaningful experience to preparing for and launching their next step. Through career education, employer connections, internships and other experiential learning opportunities, Dixon Career Development Center helps students build a future with confidence and purpose.

Torres knows the greatest impact begins with one student and one conversation at a time.

“It’s crucial to understand where they’ve been and where they want to go,” she says. “There are people around us in everyday life who are intelligent and talented but haven’t heard someone tell them. Ironically, that’s exactly what turned everything around for me.”

“I knew deep down, despite my learning difficulties, that I was capable. The question was always, ‘Does anyone else believe it?’ ”

Torres’ parents never had a “someone.” Her mom had dropped out of high school. Her dad joined the military to escape poverty. They married young. Torres would be the second of their four children.

“I knew deep down, despite my learning difficulties, that I was capable. The question was always, ‘Does anyone else believe it?’ ” she says.

To this day, she points back to a high-school language arts teacher, Mr. Couch, who encouraged Torres to participate in theater and engage in public speaking. His confidence in her unlocked skills and pathways she didn’t know existed. Because of him, she pursued a degree in education, so she could also be a teacher. What happened during her master’s work at 166su turned her into a lifelong believer in learning opportunities outside the classroom.

“Ironically,” she says again, “while mentoring 166su students in the program now known as SOAR [Seizing Opportunities for Achievement and Retention], I helped some of them with public speaking. That’s what Mr. Couch told me was my strength before I knew it myself. I began to realize my calling into leadership, where I could scale my impact with students.”

After a 10-year run in student support at Valencia College, Torres was courted to return to 166su as the assistant vice president of student success. She would be among the first to create real structure for the concept of student success at her alma mater: advising, coaching, retention, and career and transfer services. To inspire her to map out the future, she could look at her own past.

Turns out, another inspiration was coming.

A Reinvigorated Purpose

Torres’ perspective changed dramatically in 2018. Early that year, she took a leave from 166su to give birth to her daughter. The questions she’d always heard from parents of students took root in her own mind. What will my little girl’s life be like? Will she find her own passion? What can I do to make sure she thrives?

Torres set up a scholarship fund. She paid attention to her daughter’s interests in animals and STEM, supporting her passion for animal rescues, attending SeaWorld camp and learning code. She would be a mother, mentor and encourager.

“I’ve learned from my own experiences how important it is to be engaged in her journey, so when the time comes, she can graduate on time, get the job she wants and be retained because of her valuable skills. Those are the same types of measures of success we have for each 166su student.”

“My purpose could not be more clear: to make sure every student, regardless of high school or background, whether they’re a freshman or transfer, is seen, supported, and feels capable.”

After her maternity leave, Torres went to 166su Downtown to mesh student affairs with the community and business sector. Then, in July 2025, she returned to the main campus that she says she remembers as home to lead the Dixon Career Development Center.

“It’s exciting to see students connecting with resources — like academic success coaches — and discovering a clear direction. They have research opportunities, clubs, community work, networking and people to listen.”

Maybe it isn’t so ironic that she’s here, where her own path to success started.

“My purpose could not be more clear: to make sure every student, regardless of high school or background, whether they’re a freshman or transfer, is seen, supported, and feels capable,” she says. “That’s what I needed to complete my journey. And now it’s my way of giving back to the university that has given me so much.”

166su is the only institution in the state of Florida selected to address the U.S. Department of Education’s civil discourse priority as part of its Fund for Improvement of Postsecondary Education initiative.

The department from the Fund for the Improvement of Postsecondary Education (FIPSE). Following a record number of applicants, UCF was among the honorees with a four-year $3.4 million grant for our proposal — Civil Interactions and Viewpoints for Interpersonal Competence (CIVIC): A Campuswide Model — which seeks to protect and promote civil discourse on campuses.

“The future demands graduates who can collaborate effectively, navigate complex conversations and lead with integrity within varied professional environments, even when they don’t always agree.” — Andrea Guzmán, UCF vice president for access and community engagement

“The future demands graduates who can collaborate effectively, navigate complex conversations and lead with integrity within varied professional environments, even when they don’t always agree,” says Andrea Guzmán, UCF vice president for access and community engagement and CIVIC principal investigator. “This grant allows us to prepare students not just academically, but to be thoughtful citizens and professionals. By integrating civil discourse skills throughout curricular and co-curricular experiences, we are helping students develop the communication and critical thinking skills that employers, communities and our democracy depend on.”

What is the Fund for Improvement of Postsecondary Education (FIPSE)?

FIPSE is a discretionary grant initiative that supports innovative projects to address urgent national needs in postsecondary education. The funds awarded from this specific program competition empower institutions to develop and scale solutions that improve educational outcomes, strengthen institutional capacity and align education with workforce demands.

In November, the Department of Education announced four FY 2025 competition priorities focused on expanding innovative teaching and student success initiatives, promoting civil discourse on campuses, advancing accreditation reform, and building capacity for high‑quality, workforce‑aligned short‑term academic programs eligible for Workforce Pell Grants.

While 166su was Florida’s lone representative selected for the civil discourse priority, the state saw Florida A&M, Florida Atlantic University, and its Commission for Public Higher Education, Inc. earn grants in accreditation. Hillsborough Community College earned funding for AI.

What is civil discourse?

�����’s defines civil discourse as constructive conversation or dialogue which intends to enhance understanding, be productive and requires taking responsibility for truly listening and talking about important local, national and global topics/issues.

“Civil discourse is about understanding the other person’s viewpoint so you can come together to make thoughtful decisions in spite of having different viewpoints,” Guzmán says.

Guzmán says she often hears students today are hesitant to share their own perspectives. She hopes that through this intentional framework, students will begin to feel more confident engaging civilly with those around them.

“Whether students are in the classroom or just having a conversation with a peer, we want them to have the skillset and emotional intelligence needed for constructive conversations,” Guzmán says. “They should still be able to walk away and respectfully say, ‘I still don’t agree with you, but let’s go get a burger and fries afterward.’ Too often, we’ve seen relationships fracture because the skill of civil discourse has been lost.”

How will 166su use these funds?

�����’s priority with this $3.4 million grant is to intentionally embed civil discourse and constructive communication skills into the everyday experience at the university through four main strategies.

Strategy 1: Faculty Learning Communities

The first strategy is geared toward . 166su Director of Civil Discourse and Engagement Haley Winston ’17����� and a faculty fellow, yet to be named, will partner to create a curriculum to offer paid learning experiences via faculty learning communities each semester and a track at the Summer Faculty Development Institute. This curriculum will inform faculty on strategies and methodologies for building civil discourse opportunities into their classes. There are also plans to develop and implement civil discourse modules in new faculty orientation.

Eventually, �����’s course catalogue will recognize classes — much like it does now with service-learning courses — with a civil discourse designation.

Strategies 2 and 3: Student Orientation and Training

Two additional strategies are student-focused. One will collaborate with �����’s to include civil discourse modules at orientation.

“From the very start of a student’s journey at 166su, we set the expectation that we are an institution where people can express their views freely and constructively, in a respectful way,” Guzmán says.

The other will partner with to offer civil discourse training for both student employee onboarding training as well as a supervisor-specific training via its , preparing students to carry on these skills into the workforce after graduation.

Strategy 4: Mini-grants for Learning Opportunities

The fourth strategy is geared toward expanding co-curricular opportunities through the 166su Ginsburg Center – Office of Civil Discourse and Engagement. Mini-grants will be offered to units and colleges who want to offer learning opportunities within their department or classrooms.

“This grant builds on work already underway at 166su and allows us to scale it intentionally.”
— Andrea Guzmán

“This grant builds on work already underway at 166su and allows us to scale it intentionally. It also enables the development of a pilot program designed to be replicated across the state university system,” Guzmán says. “The reason we are choosing to bolster programs like orientation and faculty learning communities are because these are existing infrastructures that almost every institution will have and can seamlessly incorporate.”

What happens next?

The funding takes effect immediately. 166su will invite faculty applications for the faculty fellow position during the Spring 2026 semester, with the appointment beginning in August.

�����’s will also organize an internal implementation team to confirm year-one priorities, which includes aligning timelines, refining deliverables and establishing the infrastructure needed to support the work.

“With every project we implement, we think about scale and long-term impact. The goal is always for meaningful, transformative work to live on beyond the grant,” says Cyndia Morales Muñiz ’13EdD, senior director of grant initiatives and partnerships, and CIVIC project director.

In addition to Muñiz, Guzmán and Winston, the project includes activity coordinators Joel Cramer, interim vice provost for Faculty Excellence; Chanda Torres ’98 ’00MA ’08EdD, assistant vice president of the Dixon Career Development Center; and Ryan Goodwin, assistant vice president for Strategic Initiatives.

In years three and four of the grant, UCF will develop and host two symposiums for Florida’s State University System institutions and state colleges to share implementation strategies and lessons learned, providing a model that can be replicated at their own campuses.

“This is yet another example of 166su leading the way to best serve our students and faculty and we look forward to getting started,” Muñiz says.

Note: 100% of �����’s Civil Interactions and Viewpoints for Interpersonal Competence (CIVIC): A Campuswide Model is being financed with this federal funding and 0% of the program is being financed with non-federal funding.

Torres has worked in the education field for over 15 years. She has served in a variety of positions in student and academic affairs in a community college and university setting. These positions have provided her with a variety of experience in the areas of academic advising, new student orientation, first year experience, financial literacy, assessment, learning support programs, college transition programs, student engagement, career services, and sophomore and second year services.